Shipping policy

1. Overview

We strive to process and ship all orders promptly. Below you'll find details on shipping zones, rates, processing times, and return guidance to ensure a seamless post-purchase experience.

2. Order Processing

  • Orders received by 12 PM JST on business days (Mondays–Fridays) are typically processed the same day.

  • Orders placed after 12 PM, on weekends, or on national holidays will be processed the next business day.

  • You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

3. Shipping Zones & Rates

Shipping Zones Rate (For First 20kg) Additional Weight Pricing
Zone F (Okinawa) ¥3,500

For Every Additional 20kg - ¥3,500 Will Be Added
Zone K (Hokkaido) ¥1,800

For Every Additional 20kg - ¥1,800 Will Be Added

Zone N (All Other Prefectures)

4. Shipping Times & ETA

  • Typically arrives within 1–3 business days after shipping confirmation, depending on your location and availability of stock since sometimes some products might be out of stock.

  • Okinawa (Zone F), being remote, may require 2–4 business days.

5. Shipping Methods & Carriers

  • Domestic shipping is handled via Yamato Transport, Sagawa, or Japan Post, based on package size and delivery speed.

  • Your final shipping confirmation email will indicate which carrier is used.

6. Tracking & Updates

  • A tracking number is provided via email once your order ships.

  • You can check real-time delivery status on the carrier’s website.

7. International Shipping

  • At present, we only ship within Japan 🇯🇵 

8. Lost, Damaged, or Delayed Packages

  • If your tracking status indicates no movement for 7 business days, or if your package arrives damaged, please contact us within 5 days of the expected delivery date.

  • We will investigate and, when applicable, file a claim with the carrier and arrange for a replacement or refund, including shipping charges.

9. Returns & Exchanges

  • Please refer to our Return Policy page.

  • In most cases, return shipping is at the customer's expense, unless we shipped the wrong item or your product arrived defective.

10. Holiday & Peak-Season Notice

  • During peak seasons such as year-end holidays, Golden Week, and Obon, processing and delivery may be delayed by 1–3 business days.

  • We update our homepage with any expected delays ahead of these periods.

11. Policy Updates

  • We may revise this policy occasionally. All changes will be posted here and/or notified via email, so please check this page for the most up-to-date information.

12. Contact Us

If you have any questions about shipping rates, delivery times, or your order status, please reach out:

Email: aminhalalfood93@gmail.com
Phone: +81 80-2659-0763 (Mon–Fri, 9 AM–7 PM JST)